Last updated: January 2024. 204 reserves the right to modify this policy at any time.
What information we collect
Various types of information are collected automatically or provided by users while using the 204 platform. The categories are detailed below:
Account & identity information
During registration, we collect your name, date of birth, email address, mobile number, and residential details. This information is required for account verification and service delivery.
Payment & financial information (BDT)
During financial transactions, we collect payment method details (such as partial mobile banking numbers), transaction amounts, and timestamps. Complete payment information is handled directly by secure payment gateways.
Device & browser information
While you use the platform, your device type, operating system, browser name and version, IP address, and session data are automatically logged. This helps with security and resolving technical issues.
Usage Data & Activity
- Which pages you visited and how long you spent on them.
- Your betting and gaming activity history.
- Search and filter usage data.
- Contact information for customer support.
How your information is used
204 uses the information it collects solely for the specific purposes outlined below. Data is never misused or sold to third parties.
- Account management: To create, verify, and secure your account.
- Service Improvements: To improve platform performance and fix technical issues.
- Transaction processing: To securely process deposit and withdrawal requests.
- Security assurance: To detect fraud, unauthorized access, and suspicious activity.
- Customer Support: To resolve your complaints and queries promptly.
- Legal compliance: To comply with applicable laws and regulatory requirements.
We obtain your consent before sending any promotional communications. You can withdraw this consent at any time.
Cookies & Tracking Technologies
The 204 platform uses cookies and similar technologies. These store small data files in your browser that make the platform easier to use.
Cookie types
- Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional cookies: Remembers your preferences, such as language and layout settings.
- Analytics Cookies: Used to analyze platform usage patterns and drive improvements.
Most browsers offer options to manage cookies. However, disabling cookies entirely may prevent certain features of the platform from functioning properly.
Data storage, security & third parties
Storage & security measures
All data collected at 204 is stored on secure servers. Every data transfer is protected by SSL encryption, and account passwords are stored in hashed form. Data is retained for as long as your account remains active or as required by law.
Sharing Information with Third Parties
204 does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:
- Authorized payment gateways for processing payments.
- Government or regulatory authorities to meet legal obligations.
- Technology service providers operating under confidentiality agreements.
User rights — what you can do
Every 204 user has the right to control their own personal data. Your rights are detailed below:
You have the right to know what information we hold about you and to receive a copy of that data.
You can request corrections or updates to any inaccurate or incomplete information in your profile.
You may request deletion of your personal data unless we are legally required to retain it. Once an account is closed, the associated data is deleted after a specified period.
To exercise these rights, contact our support team at: [email protected]. We will typically respond to your request within 30 business days.
Policy Updates & Contact
Policy update rules
204 reserves the right to modify or update this privacy policy at any time. Any changes will be published on the platform with an updated date. For significant changes, a notification may be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
Contact support
For any questions, complaints, or data requests related to this privacy policy, please contact us directly. Our privacy support email is: [email protected].
For answers to more general questions, visit our FAQ See. For detailed terms and conditions, Terms & Conditions page and to learn about Responsible Gaming, Responsible Gaming page Visit.